Terms & Conditions

Quick Summary

By booking with Ascend Group Australia, you agree that:

  • A 10% non-refundable deposit secures your booking

  • Entertainers are contractors

  • Services are for lawful entertainment only

  • All guests must be 18+

  • Unsafe or inappropriate behaviour may result in immediate termination without refund

  • Chargebacks or payment disputes in breach of these Terms will be pursued


Agreement Overview

These Terms apply when you:

  • Visit our website

  • Submit an enquiry

  • Confirm a booking

  • Pay a deposit or full booking fee

By doing so, you agree to these Terms.

We may update these Terms at any time. The version in place at the time of booking applies.

Booking Confirmation & Deposit

A booking is only confirmed once:

  • A 10% non-refundable deposit is received and accepted

Your deposit:

  • Secures your date, time, and performers

  • Reserves resources exclusively for your event

  • Forms part of your total booking fee

We may decline alternative bookings for the same time once your booking is confirmed.

What We Provide

Ascend Group Australia provides booking and coordination services for independent entertainers.

We do not provide escort services or any illegal services.

All entertainers are independent contractors responsible for their own performance delivery.

Age Requirement

All bookings require that:

  • The client is 18+

  • All guests are 18+

We may refuse or cancel bookings where this cannot be confirmed.

Client Responsibilities

You are responsible for your event, including your guests.

The following is not permitted:

  • Harassment, intimidation, or inappropriate behaviour

  • Sexual requests or pressure toward performers

  • Physical contact unless invited by the performer

  • Recording or livestreaming without permission

  • Unsafe or disrespectful conduct

If a performer feels unsafe, they may leave immediately without refund (subject to Australian Consumer Law).

Venue Requirements

You must provide:

  • A safe, clean, and suitable venue

  • A private changing area

  • Stable performance space

  • On-time access for performers

Performers may refuse to perform if conditions are unsafe or significantly different from what was disclosed.

Performer Safety Rights

Performers may:

  • Refuse unsafe environments

  • Stop performance at any time due to harassment

  • Bring support/security if required

No refund applies where services are terminated due to safety concerns caused by client or guests (subject to Australian Consumer Law).

Payments & Pricing

  • 10% deposit required to secure booking

  • Remaining balance due as agreed

  • Overtime or additional services charged at agreed rates

If you delay access or prevent performance, full payment still applies.

Reservation Value Notice

Your deposit is not just a payment—it represents:

  • Reserved time and availability

  • Lost opportunity for other bookings

  • Administration and coordination costs

  • Allocation of entertainers

Deposits are non-refundable except where required by Australian Consumer Law.

Cancellations & Changes

  • Rescheduling is not guaranteed

  • Short-notice cancellations may forfeit deposit

  • Alternative dates may be offered at our discretion

Payment Authorisation & Fraud Protection

By paying, you confirm:

  • You are authorised to use the payment method

  • You accept responsibility for all transactions made

If a payment is disputed or found fraudulent, you remain liable for:

  • Full booking value

  • Chargeback fees

  • Recovery and legal costs

We may refuse bookings flagged as high-risk.

Chargeback Policy

You agree not to initiate a chargeback where:

  • Services were delivered as booked

  • Services were made available

  • Issues were not raised during the event

  • Non-attendance or delay occurred

Please contact us first to resolve any issue. Chargebacks in breach of this agreement may result in recovery action and additional costs.

Attendance & Timing

If you or your guests:

  • Are late

  • Cannot provide access

  • Fail to attend

We may deem the booking fulfilled at our reasonable discretion and no refund will apply.

Photography & Media

No filming or photography is permitted without performer consent. Consent may be withdrawn at any time.

Liability

We are not responsible for:

  • Guest behaviour

  • Venue conditions

  • Property damage

  • Injury or loss

  • Third-party actions

Except where required by Australian Consumer Law, liability is limited to services directly provided by Ascend Group Australia.

Independent Contractors

All entertainers are independent contractors, not employees or agents of Ascend Group Australia. We are not liable for their personal conduct outside agreed booking coordination.

Client Indemnity

You agree to indemnify Ascend Group Australia against any claims arising from:

  • Guest behaviour

  • Unsafe venue conditions

  • Incorrect booking information

  • Breach of these Terms

  • Event-related incidents not caused by our negligence

Entire Agreement

This document is the full agreement between us and replaces all prior communication or representations.

Severability

If any part of these Terms is invalid, the rest remains enforceable.

Contact

For bookings, enquiries, or support:

Ascend Group Australia
Email: admin@ascendgroupaus.com
Phone: 0400 562 029
Website: www.ascendgroupaus.com

Last updated: 4 June 2026