Privacy Policy
Last Updated: 4 June 2026
Ascend Entertainment Group ("Ascend", "we", "our" or "us") is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website, booking enquiries, performer recruitment, onboarding processes, client relationships, marketing activities and business operations.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
Depending on your interaction with Ascend, we may collect personal information including:
Client & Booking Information
Name
Email address
Phone number
Company or venue details
Event information
Billing information
Communication history
Service preferences
Performer, Contractor & Applicant Information
Full legal name
Preferred or stage name
Date of birth
Phone number
Email address
Residential suburb and state
Social media profiles
Work rights and visa information
Identification documents
ABN information
Qualifications and certifications
Emergency contact information
Availability and service preferences
Professional experience
Photographs and portfolio images
Recruitment, onboarding and engagement records
Website Information
When you visit our website, we may automatically collect information including:
IP address
Browser type
Device information
Pages visited
Referral sources
Website usage information
Cookies and analytics data
Why We Collect Personal Information
We collect personal information where it is reasonably necessary for our business activities, including to:
Respond to enquiries
Process bookings and service requests
Communicate with clients, performers and applicants
Recruit, assess and onboard performers
Verify identity, qualifications and work eligibility
Match performers with suitable opportunities
Manage bookings and events
Maintain business records
Improve our services and website experience
Comply with legal and regulatory obligations
Protect the safety of clients, performers, contractors and staff
Recruitment & Performer Applications
Ascend regularly receives applications from individuals interested in joining our team. Information submitted through our recruitment and onboarding processes may be used to:
Assess suitability for available opportunities
Verify work rights and eligibility
Conduct recruitment and onboarding activities
Contact applicants regarding opportunities
Maintain performer records
Match performers with suitable bookings and events
Meet legal, operational and compliance requirements
Submission of an application does not guarantee acceptance, engagement or employment. Access to recruitment information is restricted to authorised personnel and service providers who require access for recruitment, onboarding, operational or compliance purposes.
Photographs & Portfolio Materials
Photographs, videos and portfolio materials submitted to Ascend may be used for recruitment, onboarding, talent management and booking purposes. Unless separate consent has been obtained, Ascend will not use submitted photographs for public advertising, promotional campaigns or marketing materials.
Client Information
Information collected from private clients, venues, event organisers and corporate clients is used for the purpose of:
Managing enquiries
Coordinating bookings
Delivering services
Maintaining business relationships
Processing payments
Meeting contractual obligations
Ascend does not sell or rent personal information to third parties.
Cookies & Analytics
Our website may use cookies, analytics tools and similar technologies to improve website functionality and better understand visitor behaviour. These technologies may collect information such as:
Pages viewed
Time spent on pages
Device type
General geographic location
Referral sources
You may choose to disable cookies through your browser settings, although some website functionality may be affected.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
Technology and service providers
Cloud storage providers
Booking and business management platforms
Professional advisers
Payment providers
Regulatory authorities
Law enforcement agencies where required by law
We take reasonable steps to ensure third-party providers handle information appropriately.
Overseas Disclosure
Some third-party service providers used by Ascend may store or process information outside Australia. Where reasonably practicable, we take steps to ensure that overseas service providers handle personal information in a manner consistent with Australian privacy obligations.
Storage & Security
Ascend takes reasonable technical, administrative and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Information may be stored using secure third-party systems including:
Website hosting platforms
Online forms and application systems
Cloud storage providers
Email platforms
Recruitment and onboarding systems
Customer relationship management systems
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
Retention of Information
We retain personal information only for as long as reasonably necessary for business, recruitment, legal, compliance or operational purposes. Applicant information may be retained for consideration for future opportunities unless retention is no longer required or a valid deletion request is received.
Anonymous Interactions
Where practical, individuals may choose not to identify themselves when making general enquiries.
However, identification may be required in order to provide services, process bookings, assess applications, verify eligibility or comply with legal obligations.
Access & Correction
You may request access to personal information held by Ascend and request correction of inaccurate, incomplete or outdated information, subject to any applicable legal exceptions. To make a request, please contact us using the details below.
Deletion Requests
You may request that personal information be deleted or de-identified where legally permissible. Ascend may retain certain information where required for legitimate business, contractual, regulatory, legal or compliance purposes.
Marketing Communications
From time to time, Ascend may send information regarding services, opportunities, updates or promotional communications. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
Minimum Age Requirement
Ascend only accepts applications from individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. The most current version will always be available on our website. Further information about privacy rights in Australia is available from the Office of the Australian Information Commissioner (OAIC).
Privacy Complaints
If you have concerns about how Ascend has handled your personal information, please contact us in writing at:
Email: admin@ascendgroupaus.com
We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Contact Us
For privacy enquiries, access requests, correction requests or complaints, please contact:
Ascend Entertainment Group
Email: admin@ascendgroupaus.com